What Happens After I’ve Made My Booking Payment?

Once your booking payment is received, we will review your event brief and reach out if we have any questions. You will receive a booking reminder confirming the event details 7 days before your event.

Can I Make Changes to My Booking After Payment?

Yes, you can make changes to your booking through our event brief change form HERE. Our team will contact you to confirm and implement the changes.

How Do I Update the Event Brief?

To update your event brief, use the provided link HERE. This will direct you to the necessary form where you can make your updated.

Will I Receive the Names of the Event Team Assigned to My Event?

We can provide the names of the event team one week before the event. Please note that these names are subject to change.

Can I Arrange a Call with the Staff Before the Event?

Pre-event calls with staff are not available as standard. If you would like to arrange a call, please note that there is an additional charge. Contact us for more details.

Can I Change the Event Times After Payment?

Yes, you can change the event times after payment. If you require additional hours, there will be extra charges. We recommend making any changes at least 48 hours in advance. Use this link to adjust the event times.

What Should I Do If I Need Help Creating a Cocktail Menu?

We can assist with creating your cocktail menu. Click here to submit your details, and we will send you a shopping list based on your requirements.

Can I Request Additional Services After Making My Booking Payment?

Yes, you can add extra services or entertainment options to your existing booking. Click here to schedule a call and discuss your additional needs.

Who Will Be My Point of Contact Leading Up to the Event?

For any questions about your booking, you can book a call here to discuss details with us directly.

What Happens If There Is a Problem with the Event or Performer on the Day?

We provide support during the event and will address any issues promptly. If any problems arise, please contact us immediately.