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USA Contract

 

 

Payment and Booking Terms:

  • A 50% non-refundable deposit is required to secure the booking.

  • The remaining balance is due 7 days before the event. If payment is not received by this time, services will not be provided.

  • Full payment for services is required regardless of whether services are performed in whole or in part by the client’s choice.

  • Clients are responsible for providing parking facilities for RubyLemon staff for the duration of the event or reimbursing any parking costs incurred by staff.


Cancellation and Amendment Terms:

  • The 50% deposit is non-refundable under any circumstances.

  • No cancellations are accepted within 7 days of the event; however, the event can be rescheduled for a $75 fee if requested outside of the 7-day window.

  • Cancellations within 48 hours of the event cannot be moved or refunded.

  • Amendments to the order must be confirmed prior to the event. Any errors post-confirmation are the client’s responsibility.


Event Brief:

  • Clients must complete a detailed event brief for staff to follow on the day.

  • If the event brief is not sufficiently detailed, clients will be required to provide on-the-day direction to the staff.

  • RubyLemon will review the event brief and advise if additional details are required. Support for creating or enhancing the event brief is available upon request.


Staff Engagement and Conduct:

  • Clients agree not to hire RubyLemon staff privately for 14 months post-contract completion.

  • A 50% surcharge will be applied if a client hires agency staff within this period.

  • RubyLemon agency staff are prohibited from accepting solicitations from clients.

  • The client is responsible for ensuring all guests comply with legal drinking age requirements.

  • Staff have the right to refuse service to anyone at their discretion.


Event Management and Staffing:

  • Events with 4 or more staff members will require a team lead.

  • RubyLemon confirms all staff attendance on the day of the event. Staff are required to check in upon arrival at the venue.

  • If a staff member becomes unavailable, RubyLemon will take the following steps to secure a replacement:

    • Send an alert to our database.

    • Call everyone who previously applied for the role.

    • If no replacement is found and the staff member is absent, RubyLemon will issue a refund only for that staff member.

  • Break times must adhere to local laws, and clients must ensure sufficient staffing to cover breaks without disrupting service. RubyLemon is happy to provide support and recommendations on how to allocate breaks effectively.

  • For weddings, a wedding coordinator is highly recommended.

  • The client is responsible for providing meals for staff working 7 hours or longer and ensuring access to waterthroughout the event.

  • RubyLemon reserves the right to determine the number of staff necessary for event quality. However, it is the client’s responsibility to ensure the correct number of staff is requested based on their event requirements.

  • RubyLemon is not liable for losses incurred by external suppliers.


Liability and Legal Compliance:

  • The client is responsible for controlling access to alcohol and ensuring guests comply with legal drinking age requirements.

  • Confirmation of this agreement indemnifies RubyLemon from liability regarding the serving of alcohol to minors.

  • The client is responsible for complying with all federal, state, and local laws.


Marketing and Photography:

  • RubyLemon reserves the right to record the event for promotional purposes unless otherwise agreed in writing.

  • Clients and guests may appear in marketing materials without further consent.


Gratuities and Extras:

  • Gratuities are not included in the payment and are at the client’s discretion.


Safety and Insurance:

  • RubyLemon follows government safety guidelines and maintains Public Liability Insurance.

  • A safe working environment must be provided for all staff.


Complaints and Emergencies:

  • Complaints must be raised within 24 hours of the event at info@rubylemon.com. Complaints received after this time will not be considered, as payroll will already be processed, and refunds cannot be issued.

  • Refunds will only be issued for absent staff. All other staff must be paid in full.

  • Staff profiles are shared prior to the event, and clients must raise any concerns regarding staff suitability before the event.

  • For emergencies, contact 883 793 5439 or lisa@rubylemon.com.

 

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